Job Title Sr. Research & Reference Specialist
Location Palo Alto, CA
Job Type Full-Time Regular
Job Description

Provides expert research and reference assistance in support of the various legal and administrative departments throughout the firm. Assists in regular outreach to the practice by providing training, consultative support, and informational updates in the areas of print and electronic research. Facilitates the collection development and management of all west coast libraries. Works on various IS library and research services projects.

Primary Responsibilities:

Works with Management and Service Teams to design, deliver and evolve a robust, value-added research function.

Provides expert research and reference assistance to attorneys in all practice areas in a timely and effective manner using various print and digital resources. Where applicable, provides in-depth analysis and summarization of results.

Provides consultative research and reference support advising lawyers on the optimal strategy and source selection to obtain most authoritative and cost-effective results.

Provides consultative research support advising lawyers on the optimal strategy and approach to research analysis.

Provides expert reference assistance to support the functions of the various administrative departments of the firm including, but not limited to, Business Development and New Business/Conflicts.

Assists in the development of new research and reference offerings and outreach, including but not limited to, bulletins, department and practice group presentations, and direct client services.

Mentors and trains more junior staff to provide expert research and reference support.

Provides reference desk coverage as assigned and follows internal procedures for the handling of requests

Maintains expert working knowledge of the library collections, online database resources, interlibrary loan availability, document delivery, and other resources as appropriate. Demonstrates an expert level of proficiency in primary database usage, search strategy and syntax, and licensing restrictions.

Participates in resource evaluation projects including pilots of new services, comparisons of resources, and preparation of related evaluative memos.

Assigned to focus on particular areas of the practice, administrative departments, and subject or topic areas to meet the needs of the Firm. Serves as liaison to practice groups, such as the Intellectual Property department or the IP Litigation practice group.

Assists in the preparation of and/or delivery of relevant orientation and training programs. Assists in the gathering of materials and drafting or editing of handouts to support the program.

Supports the development and maintenance of intranet reference collections. Assists with link checking, collection development, and integration of subject-specific resources into larger firm portal.

Assists Technical Services in developing both the paper and digital resources collections. Aids in the evaluation of new and existing research tools and makes recommendations for purchase or renewal of resources. Assist with acquisitions when east coast staff have left the office.

Assist Digital Solutions Tea with setting up logins when east coast staff have left the office.

Responsible for the maintenance of west coast libraries; collection development and management.

Responsible for facilitating outreach to attorney and staff in the west coast offices.

Facilitates training and orientation for all new attorneys and staff.

Primary Requirements:

Advanced degree, such as Masters, MLS, MLIS or JD is required.

At least 3 years of reference and research experience is required. Larger law firm or comparable environment is preferred.

Expert knowledge of print and digital legal and business resources and research techniques.

Advanced knowledge of legal and business electronic resources and databases, and in research and retrieval strategies.

Expertise in legislative, statutory and regulatory research, particularly in preparation of legislative and regulatory histories, highly desirable.

Must be comfortable and efficient working independently and collaboratively depending on the circumstances.

Must have personality and desire to build lasting relationships at all levels of the organization.

Must be comfortable working remotely from reporting manager.

Ability to work quickly, and with great attention to detail.

Strong interpersonal skills and ability to communicate clearly and effectively.

Excellent organizational skills.

Excellent customer service skills.

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