Job Title Eastern Region IT Lead
Location Cincinnati, OH
Job Type Full-Time Regular
Job Description

Regional IT Lead (Hands-on)

Excellent Salary and Benefits ($70-75k DOE)

Regional Travel Required

Excellent technical knowledge of network, Telco, printing, and PC hardware, including Software applications & Installation

Strong experience in a customer facing role


·         Delivery of customer support services including installation, troubleshooting, support, user assistance, and co-worker training for multiple divisions and sites.

·         Diagnose and resolve problems in response to customer reported incidents

·         Planning and analysis of work processes,

·         Research and report  trends and patterns of problems, install, troubleshoot, and maintain hardware and software

·         Extensive equipment troubleshooting and support experience with maintenance & equipment repair

·         Working technical knowledge of current network protocols, operating systems, and standards, including network support

·         Working knowledge of TCP/IP

·         Experience and knowledge in network technologies and products from Cisco: Switches, Wireless, and VOIP

·         Act as a liaison between corporate IT and the business divisions

·         Provide training and support to co-workers on computer operation and other issues. If necessary, coordinate with third-party support and vendors.

·         Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, peripheral devices, and hardware products.

·         Work with and assist corporate IT on projects and resolving issues pertaining to Network, printing, telephony, cabling, and other IT related equipment.

·         Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.

·         Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.

·         Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.

·         Accurately document instances of hardware failure, repair, installation, and removal.

·         Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.

·         Support development and implementation of new computer projects and new hardware installations.

·         Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.

·         Develop and maintain operational documentation, standards, technical specifications and test plans.

·         Update the Service Desk software with resolutions and status.

·         Documents, responds to, resolves and follows up on reported issues through the Service Desk software, keeps the Information Technology staff and customers informed of the status and resolution of issues.

·         Adheres to organization, IT, and change/release management policy and procedures, and service level agreements.

·         Performs all job related responsibilities with minimal management direction and guidance.

·         Contributes to the development of new standards and/or the modification of existing standards.

·         Position may require travel between various divisions.

·         Position may require participating in meetings outside of normal business hours including occasional evenings and/or weekends.

·         Position requires being available after hours in the event of a system outage or similar event.

·         Position is located in a support department which operates a call center 24 hours a day, seven days a week to provide support and service.


Bachelor’s degree in Computer Science, Information Systems