Job Seekers

MENU
MENU
BACK
BACK
 
APPLY
APPLY
SHARE
SHARE
Job Title Technical Support Engineer
Date Posted 9/23/2013
Location Chantilly, VA
Degree Required Bachelors Degree in Engin
Min Salary $75,000.00
Max Salary $90,000.00
Job Type Full-Time Regular
Min Experience 4 Years
Position Id EB-1789632925
Job Description

A well-established provider of software solutions for the Network Performance Industry has an urgent need for a Support Engineer with strong UNIX and SQL experience to join them on a full-time basis.  This is outstanding opportunity that offers candidates a lucrative salary and terrific benefits package.

 

Job Description

 

  • Communicate with internal and external customers in order to resolve technical issues on software products
  • Gather technical data from customers and ensure that all information is retrieved at once to be able to solve problems relating to known defects promptly.
  • Test and provide workarounds for customer issues and notify management of any potential escalations
  • Test and recreate issues before escalating to development and then work with development to resolve problems that are code related
  • Acquire and maintain current knowledge of relevant product offerings in order to provide technically accurate solutions
  • Provide outstanding and timely customer service and work effectively in teams with customers, engineering, professional service

 

All candidates MUST have the following experiences to qualify for consideration

 

  • DO NOT APPLY unless you have a Bachelor’s Degree (ideally in Computer Science, Engineering or other related fields) and at least 4 years experience with UNIX Administration and SQL
  • Experience in a Customer Service/IT Help Desk Role is critical as extensive troubleshooting experience is required
  • Deep network knowledge required (TCP/IP, Routing)
  • Database handling experience (able to develop SQL queries to retrieve information from customers’ databases)
  • Oracle experience is a strong plus
  • Fluency in Spanish is also a plus but not required

 

If interested and QUALIFIED, please send resume in Microsoft Word format to:  openpositions@etechhi.com

 

Keywords: software engineer, software products, sw, administrator, server, information technology, networking, software developer, software development, enterprise, infrastructure, service provider, performance management, network management, maintenance, systems engineer, supportability, telco, telecommunications, sp, telcom, cable, wireless

Apply
Apply