Job Seekers

Job Title Technical Product Manager (IT Services)
Date Posted 11/18/2014
Location Dallas, TX
Degree Required BSCS or related technical
Min Salary $80,000.00
Max Salary $120,000.00
Job Type Full-Time Regular
Min Experience 5 Years
Position Id EB-1259160951
Job Description

Job Description: 


Technical Product Manager  - IT Services

Responsibilities and Duties:

The Technical Product Manager will be responsible for managing the technology life cycle for solutions targeted primarily at the enterprise (Financial, Retails, Gov and some MSPs) with IT Services Management solutions. The position will work closely with multiple stakeholder groups including research and development, technology partners, customers and domain experts. The position will report into the Business Product Manager for the DataCenters & Enterprise Services.

  • Own the full technology life-cycle for the IT Services solutions (End to End, UCs, Networks, Servers & Applications performance) through product conceptualization, detailed requirements gathering, product specification, implementation review and product release
  • Own the Product Requirements Document that specifies detailed functionality, required integrations, use cases and key metrics that need to be part of the product
  • Analyzing the technical information from equipment or middleware partners and customer environments and providing directions to the development team
  • Manage and prioritize incorporation of outstanding RFE’s into the product roadmap throughout the life cycle
  • Review software bugs identified during beta testing or after release and prioritize action
  • Own the demos showcasing the solution functionality with relevant data sets
  • Train Pre-sales engineers on solution functionality, workflow and demo best practices
  • Provide in-depth competitive analysis and sales support for the designated solutions
  • Work closely with Product Marketing to provide technical information about the product and solution to support the development of sales and marketing collateral
  • Participate in standards body meetings like MEF, DSL forums etc. as required to understand technology product direction and evolution


  • 5+ years of experience in the enterprise IT infrastructure management market in technical consulting / operations / product management roles in big 5, manufacturer, software editor
  • Knowledge on products like BMC, HP-OV - Mercury, Tivoli, CAConcord will be a definite plus
  • Prior experience in Product Management / PLC for infrastructure software companies will be a definite plus

Skills required

  • Good knowledge of Enterprise IT Services from a global concept: Networks, Servers and Applications.
  • Knowledge of DataCenter management technologies and challenges: Applications infrastructure, Servers architecture, load balancing, virtualization, consolidation, availability, performance …
  • knowledge of VoIP, ToIP and IP services (DNS, DHCP, SIP, SMTP, POP3) will be a definite plus
  • Knowledge with performance probes like IP-SLA, Netflow and with performance reporting tools will be a definite plus
  • Hands-on approach in working with related network technology products, reviewing and understanding technical manuals and recommending new features and specifications to meet customer requirements


If interested and QUALIFIED, please send resume in Microsoft Word format to