CARIBBEAN DEVELOPMENT BANK
INTEGRITY, COMPLIANCE AND ACCOUNTABILITY OFFICER (PROJECTS COMPLAINTS MECHANISM)
OFFICE OF INTEGRITY, COMPLIANCE AND ACCOUNTABILITY
Below is the Opportunity Profile for the position of Integrity, Compliance and Accountability Officer (Projects Complaints Mechanism) in the Office of Integrity, Compliance and Accountability (ICA), a new area within the Caribbean Development Bank (CDB). The profile consists of a description of the job, the qualifications and competencies required, and a brief description of the Bank.
Before you proceed to apply, please consider the following requirements:
You must be a national of one of CDB’s member countries.
You will be required to produce evidence of any educational and professional qualifications to support your application if you are selected for an interview.
All appointments are subject to satisfactory background checks and references.
CDB is an equal opportunity employer and does not discriminate on the basis of race, sex or religion. In order to be considered for this position, you must submit the following items:
A cover letter addressed to the Director, Human Resources and Administration, outlining how your experience and qualifications match the profile described; and
- A résumé indicating nationality, and including the names and contact information (telephone numbers and e-mail addresses) for four persons who know you and your work well enough to comment on your suitability for this role.
CDB fully respects the need for confidentiality of information supplied and assures you that your background and interest will not be discussed with anyone including references, without your prior consent.
Please submit your résumé online, as indicated on the CDB website, with the required information in Microsoft Word (.doc or .docx) format, in English. The deadline for submission of applications is December 18, 2017 at 23:00 hrs EST.
We thank you for your interest.
The Caribbean Development Bank (
CDB/the Bank) is seeking to recruit an experienced professional to assume the role of Integrity, Compliance and Accountability (
ICA) Officer for its Projects Complaints Mechanism (
PCM). The ICA Officer, PCM will support the Head, ICA in the operationlisation of the PCM pursuant to the Strategic Framework for Integrity, Compliance and Accountability (
Strategic Framework) and the Projects Complaints Mechanism Policy. This is an opportunity for professional growth and career progression as the Office of ICA establishes and expands its remit to sustain the integrity, compliance and accountability of the Bank to meet its development objectives. The successful candidate will be based at CDB’s headquarters in St. Michael, Barbados.
ABOUT THE ORGANISATION
CDB is a regional multilateral development bank which was established in October 1969 to contribute to the harmonious economic growth and development of the member countries in the Caribbean region and to promote economic cooperation and integration among them, having special and urgent regard to the needs of the less-developed members of the Region. CDB began operations in January 1970 and has become a leading catalyst for providing development financing, technical assistance (TA) and policy advice to its Borrowing Member Countries (BMCs) for the reduction of poverty.
CDB’s members are Anguilla, Antigua and Barbuda, The Bahamas, Barbados, Belize, Brazil, the British Virgin Islands, Canada, the Cayman Islands, Colombia, Dominica, Germany, Grenada, Guyana, Haiti, Italy, Jamaica, The People’s Republic of China, Mexico, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Trinidad and Tobago, the Turks and Caicos Islands, the United Kingdom and Venezuela.
CDB is committed to the objectives of sustainable development in all of its dimensions. It promotes the achievement of inclusive growth and supports initiatives that (i) strengthen BMCs’ resilience to external economic shocks and the effects of natural hazards, and (ii) address gender equality, poverty reduction and inequality, and environmental sustainability.
CDB adheres to the highest standards of integrity, ethics, compliance, transparency and accountability with zero tolerance for fraud, corruption, money laundering, financing of terrorism and similarly corrosive conduct. CDB also works to ensure that the projects it finances do not cause environmental or social harm.
THE OFFICE OF INTEGRITY, COMPLIANCE AND ACCOUNTABILITY
ICA was created pursuant to the Strategic Framework. ICA is an operationally independent office, i.e., ICA is independent of the operations of the Bank. ICA oversees five key governance functions: institutional integrity; ethics; whistleblowing; compliance; and accountability (
the Functions). Specifically, ICA is an office that:
promotes integrity and works to deter, detect, investigate and recommend sanctions for all violations related to fraudulent, corrupt, collusive, coercive and other corrosive practices and violations (Integrity Violations);
promotes ethics and investigates and recommends sanctions for violations of the Bank’s Code of Conduct (Ethics Violations);
oversees compliance with standards, policies and procedures to combat money laundering and terrorist financing, and to conduct monitoring to avoid violation of financial sanctions;
manages the Bank’s Whistle Blower System which is a mechanism for (i) the confidential intake, assessment, secure handling and independent investigation of all whistleblowing submissions and reports of integrity violations, ethics violations, compliance-related violations and project complaints; and (ii) the protection of whistle blowers from retaliation; and
- manages a PCM which was created to receive, respond to, and work to resolve all citizen complaints that allege environmental and social harm (Safeguards Violations) caused by projects financed by the Bank.
This position reports directly to the Head, ICA. The ICA Officer, PCM will support the Head, ICA and undertake a wide range of duties focused on receiving and managing the resolution of complaints related to environmental and social harm allegedly caused by projects financed by the Bank. The work of the ICA Officer, PCM will cover dispute resolution, compliance review, investigations, advisory services to the Bank, and training and outreach activities.
The job will require the ICA Officer, PCM to:
- Assist the Head, ICA to draft and/or refine policies and procedures issued pursuant to the ICA Strategic Framework, aligned with international best practice and consistent with the risks, resources, needs and operating environment of the Bank.
Provide administrative and operational support to the Head, ICA for the receipt, handling and processing of complaints, including:
(a) assist with case management;
(b) conduct or manage the conduct of dispute resolution as necessary;
(c) conduct or manage the conduct of compliance reviews and investigations as necessary;
(d) conduct or manage the provisions of advisory services to the Bank;
(e) conduct or manage the conduct of outreach programmes for the PCM; and
(f) support and guide consultants engaged by the PCM.
Ensure that complaints are handled in accordance with the appropriate PCM procedures and guidelines for complaints handling, dispute resolution, compliance review, outreach, site visits, evidence gathering, documents handling (creation storage and retrieval), conducting interviews, investigation of complaints, writing up of case reports and reports to the Board of Directors.
- Undertake proactive work to review data to identify trends and lessons learned from the work of the PCM and the work of other Independent Accountability Mechanisms (IAMs).
Support the Head, ICA in preparation and participation in meetings including engagements with the Board, President, management, staff, representatives from member countries, IAMs representatives from communities, community service organisations, complainants, witnesses, and other stakeholders.
Develop an effective outreach, training and awareness programme for the PCM, including appropriate on-boarding training for new staff, as well as ongoing training for all management and staff.
Implement ICA’s communication strategies to conduct outreach by ICA and in collaboration with other international financial institutions and IAMs.
- Make recommendations, develop policies, guidelines, procedures, programmes, and strategies to deal with Safeguard Violations. Promote effective implementation of policies while providing oversight and technical support.
Establish and maintain strong working relationships with other departments and professional counterparts at other development and financial institutions.
- Represent ICA at international fora to increase the visibility of ICA generally, and the PCM in particular.
Assist the Head, ICA in the preparation and delivery of the ICA Annual Report and other reports to the Board of Directors at such times as directed.
- Assist the Head, ICA in operationalising the Strategic Framework and continuously review the PCM function. Make recommendations as appropriate to the Head, ICA on any aspect of the work of the PCM.
QUALIFICATIONS AND COMPETENCIES
Technical Grounding and Expertise
The successful candidate must have:
A first degree and postgraduate degree in a related field, preferably Dispute or Conflict Resolution, Law, Governance, Management, Internal Audit or Business Administration.
At least five (5) years’ related work experience, including three (3) years’ experience in an independent accountability function in an international financial institution or international organisation or multinational corporation.
Experience in resolving complaints and grievances using negotiation, mediation and other non-litigation conflict resolution techniques.
Experience working in, or with, developing country partners.
Knowledge of environmental and social safeguards and related compliance.
Excellent research skills.
Excellent oral and written communication skills, including the ability to clearly and concisely prepare, present, discuss and defend issues, findings and recommendations at senior levels, and to produce complex and compelling briefs, reports and papers.
High ethical standards and an uncompromising sense of integrity, ethics, personal responsibility, ambition and accountability.
Knowledge of, or work experience in, the following would be advantageous:
development issues relevant to the Caribbean;
the role and responsibilities of integrity offices, ethics offices, compliance offices and IAMs; and
a second language preferably Spanish, French or Dutch.
The ICA Officer, PCM should demonstrate strong proficiency in the following competencies:
- Ability to understand all of the Bank’s activities and how they must integrate to achieve the organisation’s strategic goals.
Ability to organise and manage teams of investigators and experts used for investigation, review, disciplinary and appeal panels.
Ability to demonstrate strong critical thinking skills.
- Ability to communicate and listen effectively.
Ability to organise, interpret and present information in a meaningful way to diverse audiences.
Our people need to demonstrate a defined set of core skills and behaviours. We refer to these as our organisational competencies. They are integral to who we are as an organisation. Candidates are also assessed for these competencies within our recruitment process to benchmark their skills and behaviours. The successful candidate should have a high level of proficiency in these competencies:
Strategic Focus, Analytical Thinking, Stress Management, Developing Others, Building Strategic Partnerships, Inspiring Trust, Fostering Creativity, Knowledge Capture and Sharing, Resiliency, Facilitating Change, Negotiating and Dialogue; and
A Strong Client Focus, Drive for Continuous Development, Excellent Communication Skills, Teamwork, Integrity and Results Orientation.
TERMS OF APPOINTMENT
This is a full-time position with the successful candidate being contracted on a two-year basis with the possibility of renewal. Salary is competitive and commensurate with qualifications and experience. A pension plan, life and medical insurances are included in the benefits package.