Job Title
Call Center Supervisor
Date Posted
11/10/2017
Location
Winchester, VA
Min Salary
$45,000.00
Max Salary
$50,000.00
Job Type
Full-Time Regular
Job Description
Our client is a leader in providing outsourced customer contact management solutions and services to a wide range of clients: large, medium-sized businesses, and public entities around the world. They have an immediate opening for a self-motivated, outgoing, and energetic Call Center Supervisor. They will invest in your future with excellent training, competitive starting wages, and an outstanding working environment.

Responsibilities:
  • Exhibit the culture and core values by regularly applying them as guiding principles in the decisions and actions chosen
  • Meeting or exceeding Key Performance Indicators and guidelines in addition to policies and procedures
  • Accomplish team results by communicating job expectations, planning, monitoring, and appraising job results, coaching, counseling, and motivating employees, coordinating, and enforcing system policies, procedures, and productivity standards.
  • Reporting strengths and opportunities that can potentially impact performance with appropriate actionable time frame through day-to-day operational analysis
  • Recognize and recommend operational improvements to increase employee performance
  • Avoid legal challenges by maintaining compliance with client service agreements and legal requirements
  • Achieve preset goals and explore new ideas, technologies, and methodologies that could be applied to the account
  • Monitor performance of staff members according to established standards
  • Actively participate in hiring decisions and conduct performance appraisals
  • Other tasks and duties as assigned by the leadership team.
Abilities:
  • Strong phone presence with exemplary customer service and/or sales skills
  • Able to coach and motivate in accordance with Company culture
  • Familiar with contact center tools, systems, and methodologies
  • Strong MS Office skills including Word, Excel, and PowerPoint
  • Adaptable to swift program changes and changing client's needs
  • Strong problem-solving skills
Qualifications:
  • 4 or more years of management experience required
  • Call center experience required
  • Client relationship experience in a customer service environment is required
  • Bachelor's Degree preferred.
  • Healthcare background preferred.
  • Critical thinking skills
  • Analytical Skills
Compensation:

45-50k Salary

Benefits:

Medical, dental, vision, and short-term disability insurance
Paid time off
Monday through Friday work schedule
Relaxed, professional working environment