Function Summary:

• Interact and talk with professional truck drivers and other IdleAire customers on the truck stop parking lot for the purpose of selling IdleAire services.
• Train new members to use IdleAire services.
• Provide excellent customer service consistent with the IdleAire expectations.

Essential Functions include but are not limited to:

• Sell and/or provide IdleAire products and services to professional truck drivers and other customers.
• Cut window adapters to appropriate template size.
• Sign-up and train new members on IdleAire services.
• Assist customers with the installation of window adapters and the IdleAire Service Module.
• Provide courteous and expedient customer service.
• Assist with or report all Service Module issues to Customer Support.
• Clean IdleAire Service Modules and related equipment daily.
• Responsible for company assets during the shift including securing IdleAire buildings and equipment.
• Stay up to date on the most current IdleAire products and services offered.
• Perform all assigned job duties in compliance with IdleAire and OSHA safety regulations.
• Maintain inventory and par levels of sales literature and products during the shift.
• Report site issues to the Shift Leader, Site Manager and/or Customer Support in a timely fashion.
• Complete a daily shift checklist and perform end of shift functions including cash reconciliation and inventory counts as required.
• Provide appropriate follow-up to shift issues requiring closure or special attention completing incident and/or accident reports as needed.
• Keep the equipment center and IdleAire spaces clean and free of debris to present a positive image to customers.
• Work in a cooperative, team oriented manner with all IdleAire Team Members and train other Site Representatives as needed.
• Maintain a good working relationship with all travel center personnel.
• Consistently exhibit conduct representative of IdleAire policies and procedures.
• Assist with other duties as assigned by the Site Manager and/or Shift Leader.

Working Conditions:

·         The position requires working outdoors days, evenings, nights, and weekends, lifting 30lbs overhead, and walking and/or standing on the truck stop parking lot during the majority of the shift.

·         The position requires multi tasking with changing levels of intensity.

·         The position requires working in a noisy environment with varying degrees of vehicle and pedestrian traffic.

·         The position requires the ability to work flexible schedules.

·         The position may require the team member to work alone.

Education and/or Experience:

• High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience required.
• Strong computer skills required.
• Prior sales and service experience strongly preferred.
• Previous experience in the trucking industry a plus.