Job Title
Inbound Call Center Sales Manager
Date Posted
Westlake Village, CA
Min Salary
Max Salary
Job Type
Full-Time Regular
Job Description
Are you passionate about helping small businesses succeed? Do you love animals and/or the people who love them? We are looking for a Sales Manager for our inbound call center. The Sales manager will drive revenue for our Pet Resorts. The manager will be expected to train representatives in consultative sales and relationship building, build incentive programs, monitor commission, monitor and coach team’s sales skills, as well as manage hourly, daily and weekly sales reporting. The Sales Manager will be based out of our Westlake Village, CA call center.

Location: Westlake Village, CA

  • Drive revenue for our Pet Resorts division.
  • Train representatives in consultative sales and relationship building to close sales and upsell
  • Building incentive programs
  • Monitor commission
  • Monitor and coach team’s sales skills
  • Manage hourly, daily and weekly sales reporting
  • Create and deliver PowerPoint presentations to management
  • Bachelor’s Degree preferred
  • Minimum of 3 years call center sales management experience
  • Must have an understanding of how to train representatives in consultative sales and relationship building
  • Positive energy with a can-do attitude a must
  • Must be organized and have excellent attention to detail
  • Must be proficient in Excel
  • Veterinary or human health experience a plus but not required
  • Excellent oral and written communications skills
  • Strong project management skills, adept at organizing, meeting deadlines and multi-tasking
  • Demonstrated team player comfortable working in a changing environment
  • Able to motivate a team; an enthusiastic team lead
  • Ability to work independently with a “roll up your sleeves” approach to work
  • Incredibly curious and an active listener
  • Self-motivated, innovative and pragmatic
  • Have the ability to identify opportunities and risks
  • Comfortable with analytics
  • Metrics driven
  • A servant leadership approach
  • Should love animals and/or the people who love animals

70 – 80k Salary
Plus commissions and bonuses
Benefits including medical, dental, vision, 401(k) and paid We also offer medical, dental, vision and 401k
Two weeks PTO plus holidays
Relocation assistance available if needed