Job Title
Bilingual (Spanish) Customer Service Rep
Date Posted
10/18/2018
Location
New York, NY
Min Salary
$40,000.00
Max Salary
$40,000.00
Job Type
Full-Time Regular
Job Description
We are looking for a highly motivated individual interested in growth to join our client's management track in the Client Success Department.

The position is focused on providing phone support for their clients involved in the settlement process, answering any general inquiries, addressing problems and/or concerns. A typical day consists of making and answering inbound and outbound calls, emails and online requests for information, as well as maintaining a rapport with their client base.

This position is an entry-level opportunity.

This position includes career advancement into management:

Client Services Representative (entry-level)
Client Services Specialist
Team Leader (manages a 6-8 person team)
Manager (manages 4-5 teams)

Positions beyond entry level are typically filled through internal promotions.
Promotions are based strictly on performance—measurable metrics which are transparent to each employee.

Key Responsibilities:
  • Use Salesforce customer relationship management software to facilitate the process of responding to customer calls and addressing customer concerns
  • Resolve customer inquiries/complaints with limited escalation to team leaders
  • Document client discussions clearly and concisely
Qualifications:
  • Fluent in Spanish
  • Undergraduate degree in any field preferred but not required
  • Experience on a customer service team, including a strong working knowledge of service processes, policies, techniques and applicable regulations required
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment with strong organizational and multi-tasking skills
  • Polite, confident, tactful, patient, and diplomatic while dealing with complex problems
  • Computer proficiency in Microsoft Office
  • Experience using Salesforce is a plus, but not required
Compensation:

40k Base Salary
Plus bonus (average around 12k)

Their extensive benefits package includes:

Medical, Dental, and Vision Benefits
401(k) match
Paid Holidays, Sick Days, and Vacation
6 weeks paid parental leave
Pre-tax Transit Benefits
Discounted Gym Membership
No-cost Life Insurance Benefits