|Call Center Director|
Our Client is a global contact center BPO call center that delivers innovative and value-driven customer service solutions across all industries via an omni-channel approach that includes voice, social media management, live chat, email, fraud, government and back office administration. Using the most advanced technology in the industry, their customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue.
ABOUT THE JOB:
Our Client, one of the world’s leading outsourcing companies, is seeking a Director of Operations to drive performance and operational excellence for one of their clients. We are seeking a leader who has the vision, experience, and passion to contribute to their culture and deliver extraordinary results for their clients. The Director of Operations will be involved in all facets of contact center operations, including hiring, training, quality control, reporting and client services. The role is ideal for performance-driven individuals with experience in managing a contact center with large call/interaction volumes and 200+ agents.
$85,000.00 to $110,000.00