Job Title
Quality Assurance / Training Manager
Date Posted
Altamonte Springs, FL
Job Type
Full-Time Regular
Job Description

Our client is seeking a Quality Assurance / Training Manager to deliver extraordinary results for their clients. Working closely with multiple departments, this role is responsible for identifying areas of opportunity, developing solution plans, coaching team members and ensuring key metrics are achieved. We’re looking for a leader who has the vision, experience and passion to contribute to their culture and success of their clients.

You can live in either Denver, CO or Orlando, FL.

As a Quality Assurance / Training Manager, You Will…

  • Implement comprehensive professional development plans and training programs
  • Provide honest and transparent quality assurance coaching to global teams
  • Provide direction for new “best in practice” training and professional development initiatives
  • Promote an inclusive learning environment, while enhancing positive employee engagement
  • Develop cost-effective programs with a variety of measures
  • Evaluate performance of direct reports

As a Quality Assurance / Training Manager, You Have...

  • 3+ years of leadership experience, preferably in the customer service industry
  • Post-secondary education preferred
  • Excellent verbal & written communication skills
  • Strong emotional intelligence
  • Leadership problem-solving and analytical skills
  • Exceptional organizational and time management skills with the ability to multitask and prioritize
  • Understanding of adult learning principles and training methodologies (ILT, eLearning, etc.)
  • Strong knowledge of Word, Excel & PowerPoint


Salary BOE

Great benefits including medical, vision, dental