Job Title
Call Center Training Manager
Date Posted
Mesa, AZ
Min Salary
Max Salary
Job Type
Full-Time Regular
Job Description
The Training Manager takes the lead in developing comprehensive management training programs as well as sourcing new opportunities in training and professional development. The role leads orientation and on-boarding activities for new managers and support staff, and develops training policies, manuals, and other educational media to support learning and development initiatives.

Responsibilities of the Training Manager:
  • Implement comprehensive professional development plans and training programs Provide direction for new “best in practice” training and professional development initiatives
  • Promote an inclusive learning environment, while enhancing positive employee engagement
  • Develop cost-effective programs with a variety of measures
  • Evaluate performance of direct reports
Skills of the Training Manager:
  • Curriculum development experience
  • Experience in contact center management and training is preferred
  • Strong communication and presentation skills with a demonstrated ability to engage an audience
  • Excellent written and verbal communication skills, conflict resolution and problem solving skills
  • Strong computer skills in all Microsoft Office programs and training and development software programs
  • Willing to work on graveyard, weekends and/or holidays
Education and Experience Requirements of the Training Manager:
  • A minimum of 5-years of direct experience in a training and development environment
  • A 3-year degree (or equivalent) in Human Resources or Organizational Development from a recognized post secondary institution

55-65k Salary
Great Benefits
Possible relocation assistance available for the right candidate