Job Title
Quality Assurance Manager
Date Posted
8/26/2018
Location
Mesa, AZ
Min Salary
$48,000.00
Max Salary
$65,000.00
Job Type
Full-Time Regular
Job Description
Our client has an immediate need for a Quality Assurance Manager in the Mesa, AZ area.

We are seeking a Quality Assurance Manager to deliver extraordinary results for our client's clients. Working closely with multiple departments, this role is responsible for identifying areas of opportunity, developing solution plans, coaching team members and ensuring key metrics are achieved. We’re looking for a leader who has the vision, experience and passion to contribute to their culture and success of their clients.

As a Quality Assurance Manager, You Will…
  • Lead conversations, both written and verbal, with clients and team members of all levels
  • Ensure assigned Key Performance Indicators are achieved (Ex. Call Handle Time, Email Response Time, Quality and Customer Satisfaction Indices)
  • Identify trends and challenges, and develop plans to correct problem areas
  • Work closely with the Training team to ensure new-hires and tenured team members are receiving effective training
  • Ensure compliance operating processes and procedures, including all required security measures
  • Utilize essential soft skills to deliver guidance to team members of every level
  • Flex as needed to their fast-paced, fun, and exciting work environment that changes quickly to meet the needs of the business
As a Quality Assurance Manager, You Have...
  • 3-5 years of experience in a leadership role, preferably in the customer service industry
  • Bachelor Degree or other post-secondary degree in a relatable field
  • Excellent verbal & written communication skills and strong emotional intelligence
  • Leadership, decision-making and analytical skills
  • Ability to evaluate and synthesize data
  • Excellent attention to detail
  • Strong aptitude for process thinking
  • Strong knowledge of Word, Excel & PowerPoint
  • Some travel may be required
COMPENSATION:

48-65k Salary (See note below)
Great benefits including medical, vision, dental
Payed vacation

Please Note: The company is growing aggressively in multiple locations and in other countries. There are future opportunities available for more senior QA Manager professionals with higher compensation. If you fit in this category, please still apply. There is a portion in the application that will ask about your salary requirements which will help us identify where you may be a fit.