Job Title
Call Center VP Sales BPO
Date Posted
Phoenix, AZ
Min Salary
Max Salary
Job Type
Full-Time Regular
Job Description

Our client is looking for a VP of BPO new logo call center sales. (HUNTER) If you have 10 years of strong production, you may want to look at this opportunity. The VP of Sales will be responsible for new customer acquisition and the global external growth strategy. The successful candidate will be knowledgeable and have experience directly related to key emerging customer experience trends and have a creative entrepreneurial approach to solution building.


Key Performance Indicators that will be used to measure performance include:

  • Meet or exceed the company’s annual sales targets
  • Pipeline activity and forecast accuracy

Essential Functions:

  • Experience collaborating with key executives to drive innovation and efficiency (Marketing, Operations, Customer Experience, Sales Operations)
  • Proven ability to lead and implement strategies related to new account prospecting and build highly qualified pipeline based on developing a deep understanding of solution offerings and the business needs of the company
  • Maintain an accurate pipeline of all opportunities, contacts and account history as measured in clients CRM.
  • Experience managing and negotiating contracts
  • Accountable for the overall satisfaction of customers throughout the sales process
  • Contributes to building brand and support our overall customer relationship and marketing plan by participating in industry activities and relevant professional associations
  • Develops, maintains, and shares perspectives on the competitive landscape as they relate to customer experience strategies and product/service strategies
  • Possesses a strategic understanding of Technology, Retail, Media, Consumer Affairs, Financial Services market segments (or others) and leading trends to proactively identify issues/opportunities/solutions.

Experience Required:

  • Minimum 10 years sales/account management experience directly or indirectly in the contact center or related industry such as CRM, Social Media, Live Chat, Mobile, Analytics etc.
  • University or College degree preferred
  • Strong understanding of multi-channel solution building with emphasis on emerging channels including social media, mobile, chat, CRM technology

Critical Skills:

  • Ability to work collaboratively with internal stakeholders
  • Demonstrated strong interpersonal and communication skills
  • Strong customer focus
  • Highly motivated, self-starter with strong business acumen and negotiation skills
  • Superior organizational skills and the ability to follow through
  • Competitive

Additional Information:

  • Travel expectations (two weeks per month or as needed)


Salary 120k to 150k

Strong residuals