Job Title
Call Center Team Leader
Date Posted
4/17/2019
Location
Mesa, AZ
Min Salary
$35,000.00
Max Salary
$45,000.00
Job Type
Full-Time Regular
Job Description

We have a great call center team lead opportunity in Mesa, Az. If you're looking to advance your career this could be a great opportunity to work with one of the fastest growing BPO’s in the world. This opportunity will give you a chance to be a team lead while still producing as an individual with unlimited growth potential.

ABOUT THE JOB

Team Leads play a critical role for our client, as they provide front-line direction to their CSRs, and ensure quality service is provided in every customer interaction. They also represent their clients and learn and maintain knowledge of client brand and philosophy, as well as products, promotions and processes.

Team Leads are coaches, advocates and role models for their CSRs. They promote professional and personal development of individual team members by administering performance evaluations, training needs, progressive disciplinary actions, and career opportunity programs.

ESSENTIAL FUNCTIONS

  • Reviews all operations performance daily to ensure optimal production is reached
  • Supervises operations team and large production staff
  • Ensures proficient training, staff development, and effective employee relation/recognition is achieved for all operational personnel
  • Maintains and develops pertinent operational statistics, financial management information, and results reporting
  • Supports Business Development Initiatives and contributes to the design and implementation of client marketing plans
  • Responsible for ramp-up drives/goals for the call center
  • Data Analysis & MIS, highlighting Key Performance Indicators (KPI’s) - productivity Management

JOB REQUIREMENTS

  • Leadership aspirations. You’re interested in learning how to develop your leadership skills and be a coach, advocate, and role model to our CSRs.
  • A post-secondary degree or certificate, preferably in Business Management. A combination of education and work experience will also be considered.
  • At least one year of experience in a leadership, supervisory, or coaching role
  • Ability to work a variety of shifts, including days, evenings, and holidays. Our client is open 24 hours a day.
  • Ability to work both independently as well as in team settings within a fast-paced, entrepreneurial environment.
  • Ability to type 30 WPM with accuracy
  • Strong knowledge of MS software (Word, Excel, PowerPoint).

Compensation

Salary $35,000 to $45,000.00

Benefits

PTO

Unlimited growth potential