β€œAn investment in knowledge pays the best interest.” – Benjamin Franklin”

Service Levels

Each relationship with a new PCRecruiter customer begins with assessment and planning. After your Usage Agreement is activated, your organization is connected with our professional services group. Your PCRecruiter engagement typically includes a designated number of hours of administrative setup and training time which can be used throughout the term of your Usage Agreement.

Once the included training / consulting hours have been delivered, your team may engage Main Sequence to provide additional hours for new users, existing user refresher sessions, new feature overviews, or for any other purpose.

Although the bulk of our services are delivered via phone and internet, we also offer in-person, on-site services by arrangement. Please contact a Main Sequence Sales Consultant regarding information about on-site services.

Service Levels

Main Sequence uses a simplified billing rate structure for services based on two levels of service.

Level 1 Service

Level 1 service includes routine training, consulting, or technical work that requires expertise but does not require unusual judgment or autonomy in the execution of the work.

Level 2 Service

Level 2 service means extended or multi-variable situations requiring judgment, autonomous decision-making, and/or notable creativity by service providers to accomplish customer goals.

Self-Guided Learning Resources

Our support team continually updates the PCRecruiter Learning Center with articles, videos, and recordings of our training webinars.

Support Services

Support is provided via email, phone, and web chat, which are tracked within our service ticketing system. The ticket system helps our team to group service requests, escalate defect reports, and keep collaborative records for all service activities. All support is provided directly by our knowledgeable in-house team.