It’s no surprise that the current economic recession has had a negative impact on business, and during times when companies are hiring fewer employees, ATS (Click here) and recruiting software companies also begin to suffer.

Fortunately, however, the opposite also is true. That means as companies begin to feel more financially stable and want to start hiring new employees and creating new jobs, recruiting companies can expect to see a surge in business. According to a new report, that is already beginning to happen.

Bullhorn, a staffing and recruiting software company, recently released “Recovery: Are We There Yet?” For the report, the company asked staffing and recruiting professionals about their expectations for economic recovery and its effect on the industry.

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As the current economic recession has caused many companies to cut call center jobs, managers at those call centers could greatly benefit from staffing software (Click here).

Managers often face the challenge of how to accurately schedule the correct number of agents based on call volume. That means company money is wasted if the manager schedules too many agents and there are not enough calls coming in. At the same time, customer satisfaction can decline if there are not enough agents and hold times increase.

While it is difficult to predict what call volume will be, managers also must find the right agents to fill positions in each shift. Most call centers today handle phone calls, e-mails and Web chats, and some agents are better at handling one technology than the others, so it is important for managers to assemble a team that represents a good balance of skills.

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